In the commercial building segment there exists a universal challenge; how can we manage security without too aggressively eating into tenant privacy and quality of life. Safeguarding a complex requires a multi-tiered approach beginning with a well-trained staff and includes security integrators, CCTV/IP Video, access control, and lighting and landscaping choices to enhance the effectiveness of these systems.
A security breach can do serious damage to the reputation of a facility. And so, more of the modern commercial building market employs networked technology to manage access to their facilities using access control, monitor alarms, and video access management. Regardless of size, these systems can provide greatly enhanced security at a fraction of the cost of using on-site uniformed guards.
The key to balancing building security while still maintaining a welcoming and unobtrusive environment for tenants, staff and visitors comes down to the professionalism of the integrator and the role that any on-site guards take. Presenting guards from a customer service-oriented perspective rather than a police force greatly increases resident ease.
In build-outs that do include a human security presence, security professionals should strive to maintain a concierge-level of customer service to tenants and visitors. This is true of expensive down-town high rises and exclusive gated communities alike. Training for these professionals can include:
- Specialized training modules in First Aid/CPR/AED and ADA Compliance
- Fire/Life Safety training
- Emergency and active shooter preparedness training
- Lobby ambassadors specially trained in concierge-level customer service
- Law enforcement liaison services
Controlling access during off-hours may involve security presence posted at access points around the property both to greet residents and act as a visible deterrent and barrier for people who do not belong on the property. Training in key control, reporting of suspicious activity, routine property tours are all important aspects of basic actions you can take to enhance effectiveness of your security presence.
Making sure that your monitored video is recording all public areas is critical. These areas may include the reception desk, any parking lots, and public areas such as pools and lobbies. It is important that video be monitored by a professional monitoring company. In our case, we use Acadian Monitoring.
Because commercial buildings are held to a high standard, they must ensure that their security methods and staff training for all heavily trafficked areas be fully comprehensive for both contract security and building staff. A building with a relatively open environment can certainly be more welcoming to tenants and guests, but of course carries its own set of risks. Seemingly hospitable doors open policies can lead to people under the influence entering the building, theft, and disruption from disorderly outsiders. Because tenants expect a high level of safety, come compromises to openness must be made.
Making use of a private security integrator will help your building manager to design a fitting security solution backed by well-trained and experienced professionals. When it comes to securing a commercial building, one should think twice about going for a DYI approach.
Security Technology of South Texas is happy to offer custom access control and surveillance solutions to the commercial building market, and is partnered with Acadian Monitoring to bring you the best in monitored video solutions
Please contact us through email at firstname.lastname@example.org on our website or via phone at 210-446-4863 24/7 to schedule a consultation.